The intelligent dispute resolution system which connects consumers & traders. The ADR4ALL smartphone app for consumers & the case management platforms for ADR bodies, traders and mediators.
for goods & services they sell through their e-shops or street-side stores, giving them a cloud based platform to manage in real time everyday problems with their customers
for goods & services they buy from e-shops or street-side stores, giving them instant access to resolve their problems with traders by using the ADR4ALL smartphone app
Cloud based management platform
Android/iOS app operating systems
Auto completion & info alerts
Negotiation & Mediation Rooms
Case filters & detailed switchboard
Case analytics
Open communication channels
Exchange of files & texts
Real-time case monitoring
Easy interface for all users
Case submission without login
Global coverage
Encryption code & data protection
Secure access code for traders
Enhanced security through email
Case transfer between admins
System & process neutrality
Continuous support
Fill in all required fields/attach related files in the ADR4ALL app and submit your complaint to the trader. The trader, when listed in the system, instantly receives your complaint in its own case management platform. Use your unique case number & your email to connect to the negotiation room & discuss directly with your trader. Everything is done by just using your smartphone app!
Use the app features to submit your case to an ADR body. Once approved, use your unique case number & your email to connect to the mediation room where the appointed mediator will be discussing separately with you & the trader. The process ends when both consumer & trader agree on the final solution proposal send to them by the mediator. Everything is done by just using your smartphone app!
The ADR4ALL smartphone app and the ODR ecosystem were funded by the EU
Cloud based platform easy to use
Reduced case management cost
Speed in resolving disputes
Total management for all your stores
Direct negotiation with the consumer
Access to an official EU ADR body
Fully online CRM increasing consumer trust
Protection from negative reviews
Innovation & good commercial practice
Marketing tool for customer satisfaction
Instant access to dispute resolution mechanism
End to end service through the app
Direct communication with the trader
Access to an official EU ADR body
Global coverage of e-shops & street side stores
Service applicable to almost all market sectors
Online submission & resolution process
Personalized service by neutral mediators
Speed in resolving everyday problems with traders
App ready to use wherever you live or travel.
Increase in the volume of incoming cases
Online case management in the cloud
Filters for grouping & checking cases & deadlines
Uniformity in the complaint submission format
System for assigning cases to mediators
Separate communication channels with each party
Continuous access to the records of old cases
Possibility of granting multiple users licenses
Digital transition & continuous system upgrade
Statistical display of the activity of the ADR body
Reduction of the environmental cost of DR
Reduction of deforestation
- by exchanging e-files instead of paper
- by e-signing documents when required
- by keeping e-notes for each case
Reduction of carbon emissions
- by enabling online case submission
- by providing cloud based management
- by resolving cases fully online
Reduction of unnecessary consumption
& waste disposal related to traveling
Contact the ADR4ALL team to ask for a full presentation of the entire ODR ecosystem
Select business size and we will work on a tailored-made plan that best suits your needs
Get your login credentials, connect and start managing all your customer cases online
and meet ODR ecosystem through the 1 month FREE trial
the volume of cross border and domestic cases & the dispute resolution speed
for simple cloud case management, easy access & reduced operational costs
with more offices, more ADR committed businesses & types of disputes
and meet ODR ecosystem through the 1 month FREE trial
ODR systems specialist
Operations & support
Dispute Resolution
ADR entities & consumers
Businesses & marketplaces
System administrator
traders@adr4all.com
consumers@adr4all.com
adrs@adr4all.com
+30 2310 510005