The ODR ECOSYSTEM


The intelligent dispute resolution system which connects consumers & traders. The ADR4ALL smartphone app for consumers & the case management platforms for ADR bodies, traders and mediators.

The ODR ECOSYSTEM
Traders

Traders

located all over the world

for goods & services they sell through their e-shops or street-side stores, giving them a cloud based platform to manage in real time everyday problems with their customers

Consumers

Consumers

wherever they live or travel

for goods & services they buy from e-shops or street-side stores, giving them instant access to resolve their problems with traders by using the ADR4ALL smartphone app

Technology

Technology

for end to end solutions

Cloud based management platform
Android/iOS app operating systems
Auto completion & info alerts
Negotiation & Mediation Rooms
Case filters & detailed switchboard
Case analytics

Efficiency

Efficiency

in resolving disputes

Open communication channels
Exchange of files & texts
Real-time case monitoring
Easy interface for all users
Case submission without login
Global coverage

Safety

Safety

comes first

Encryption code & data protection
Secure access code for traders
Enhanced security through email
Case transfer between admins
System & process neutrality
Continuous support

easy
smart
online
adr4all

The ADR4ALL app


The ADR4ALL app
The ADR4ALL app
The ADR4ALL app
The ADR4ALL app
The ADR4ALL app
The ADR4ALL app
Negotiate directly with your trader

Negotiate directly with your trader

recommended as a first step

Fill in all required fields/attach related files in the ADR4ALL app and submit your complaint to the trader. The trader, when listed in the system, instantly receives your complaint in its own case management platform. Use your unique case number & your email to connect to the negotiation room & discuss directly with your trader. Everything is done by just using your smartphone app!

Refer your case to an ADR body

Refer your case to an ADR body

if the first step didn’t work out

Use the app features to submit your case to an ADR body. Once approved, use your unique case number & your email to connect to the mediation room where the appointed mediator will be discussing separately with you & the trader. The process ends when both consumer & trader agree on the final solution proposal send to them by the mediator. Everything is done by just using your smartphone app!

Find the ADR4ALL app


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The ADR4ALL smartphone app was funded by the EU and ADR point

How awesome it is?

Features & Benefits

The new digital handshake


BENEFITS
FOR THE TRADER

by offering top class customer service

Cloud based platform easy to use
Reduced case management cost
Speed in resolving disputes
Total management for all your stores
Direct negotiation with the consumer
Access to an official EU ADR body
Fully online CRM increasing consumer trust
Protection from negative reviews
Innovation & good commercial practice
Marketing tool for customer satisfaction


BENEFITS
FOR THE CONSUMER

with the most valuable smartphone app

Instant access to dispute resolution mechanism
End to end service through the app
Direct communication with the trader
Access to an official EU ADR body
Global coverage of e-shops & street side stores
Service applicable to almost all market sectors
Online submission & resolution process
Personalized service by neutral mediators
Speed in resolving everyday problems with traders
App ready to use wherever you live or travel.


BENEFITS
FOR THE ENVIRONMENT

the ODR ecosystem way

Reduction of the environmental cost of DR
Reduction of deforestation
- by exchanging e-files instead of paper
- by e-signing documents when required
- by keeping e-notes for each case
Reduction of carbon emissions
- by enabling online case submission
- by providing cloud based management
- by resolving cases fully online
Reduction of unnecessary consumption
& waste disposal related to traveling


Smart solutions for

SMART TRADERS

How can I register my business


Be informed

Be informed

about the system

Contact the ADR4ALL team to ask for a full presentation of the entire ODR system

Be ready

Be ready

for your new CRM

Select the pricing plan or ask for one tailored made to the needs of your business

Be part

Be part

of the ODR ecosystem

Get your login credentials, connect and start managing all your customer cases online

Pricing plans for traders


Pricing plans for traders
Pricing plans for traders
Pricing plans for traders
Pricing plans for traders

*for cases not settled during the negotiation stage, requiring the services of an expert mediator – Ask the ADR4ALL team for the cost of mediation case packages

Need a different plan?


Tell us your business needs & we will create it together

Select Pricing Plan


all fields are mandatory

 
Who we are

The ODR ECOSYSTEM Team

Meet our avatars


Petros

Petros

Project Leader

Elena

Elena

ODR systems specialist

Aggeliki

Aggeliki

Operations & support

Eleni

Eleni

Dispute Resolution

Elvira

Elvira

ADR entities & consumers

Federica

Federica

Businesses & marketplaces

traders@adr4all.com

TRADERS

0030 210 3626260

CALL US

consumers@adr4all.com

CONSUMERS